Job Description

Job Details
Enchantment Resort - Sedona - Sedona, AZ
Full Time
$13.50 - $13.50 Hourly
Varies including nights and weekends
Hospitality - Hotel
Department: Guest Services
Date: Revised June 18, 2018
Level: V
Basic Function: Provides professional, courteous, telephone, radio and Synergy service to both guests and employees.
Work Performed:
  1. Answers the telephone with appropriate greetings and transfers call to correct extension.
  2. Takes messages accurately and logs them in Visual One and/or Synergy
  3. Relay pertinent messages immediately to guests or staff.
  4. Communicates with all departments via the telephone, email, radio and or Synergy
  5. Relays guest requests and problems to correct department and follows up.
  6. Runs daily reports for PBX, GS and other departments.
  7. Completes guest request tickets in Synergy with follow-up to all departments.
  8. Logs all incoming packages on the package log and Visual1.
  9. Prepares key packets for following day arrival.
  10. Adheres to standards of property and standards of Iprefer, AAA, Consortias ETC.
  11. Other duties as assigned.
Supervision Exercised: None
Supervision Received: Front Desk Manager, Front Office Manager, Director of Front Office Operations.
Responsibility & Authority:
  1. Provides courteous, friendly and helpful telephone service to all guests and employees.
  2. Informs appropriate department of guest issues and follows up to ensure resolved.
Minimum Requirements:
High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.
Physical Requirements:
Lifting Up to 20 Pounds
95% Sitting
5% Standing and walking
Excellent Hearing
Manual Dexterity
Must Read Computer Screen/LED Readout on Console from 1-3 Feet
Not Claustrophobic as will work in small space

Application Instructions

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