Spa Telephone Operator
Provides professional, courteous, telephone, radio and Synergy service to both guests and team members.
- Answers the telephone with appropriate greetings and transfers call to correct extension.
- Takes messages accurately and logs them in Visual One and/or Synergy
- Relay pertinent messages immediately to guests or staff.
- Communicates with all departments via the telephone, email, radio and or Synergy
- Relays guest requests and problems to correct department and follows up.
- Runs daily reports for PBX
- Provide resolution to guest need, if possible
- Completes guest request tickets in Synergy with follow-up to all departments.
- Logs all incoming packages/mail on the package/mail log and Visual1.
- Adheres to standards of property and standards of Forbes and Relais & Châteaux.
- Have full knowledge of property maps for Enchantment and Mii amo.
- Other duties as assigned.