Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Safeguarding residents, resort property, assets, guests, visitors and team members. 

Work Performed:

1.    Communicate effectively and genuinely with guests, team members and other departments
2.    Maintain a friendly and caring demeanor at all times in a fast-paced environment
3.    Maintain a professional image at all times that falls within the hotel and company guidelines for appearance and dress
4.    Patrol and inspects assigned areas to include all public areas, meeting rooms, entrances, back of the house areas, and outside buildings and grounds; check areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards
5.    Write detailed reports regarding incidents of theft, injury, property damage and/or any incident relating to an infraction of laws, company policies or breaches of security
6.    Investigate all safety or security incidents, relating to the hotel guests or employees as directed by the Director of Security and Loss Prevention or Resort management; monitor security camera system, coordinate investigations with local law enforcement agencies as appropriate
7.    Respond to emergency situations promptly, evaluates the nature and severity of the situation, and act accordingly, including calling for outside assistance if necessary; arrange for emergency medical treatment for guest and employees
8.    Key control of entire property
9.    Check alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
10.    Respond to all guest requests, problems, complaints and /or phone calls in an attentive, efficient, and courteous manner
11.    Professionally deal with difficult situations/people, conflicts, and varied individuals of different educational levels
12.    Respond quickly to guest requests in a friendly but professional manner and follow up to ensure guest satisfaction that meets and exceeds our service standards
13.    Escort staff and guest to car if requested
14.    Randomly inspecting purses, packages or bags of all employees
15.    Control of lost and found for the resort
16.    Other duties as assigned

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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