Rooms Specialist

Basic Function:  Handle and detail guest reservations to ensure exceptional service.

Work Performed:

1. Detail all guest reservations, including rates, packaging, room assignments, share with reservations and special requests, obtaining all necessary information and accurately entering it into the PMS system
2. Assist Revenue Management to maximize room assignments, optimizing Resort availability
3. Assist with VIP information and amenities
4. Research and merge all previous stay information for guests
5. Provide guests with the requested information concerning the facilities, locations, services and surrounding area
6. Confirm reservations in SynXis and enter failed to integrate
7. Research cancellations in both Navis and SynXis
8. Assist Scottsdale reservations team with overflow calls as needed
9. Assist the Group Coordinator and Accounting as needed, with rooming lists, pick up reports, suite blocks and reviewing accuracy in room assignments and billing
10. Update resort promo chart and distribute to appropriate departments
11. Assist Front Office Leadership with a variety of  tasks not limited to gift card processing and data entry
12. Assist with leveling Owner Allocation
13. Process deposits when needed
14. Complete all daily checklists and reports
15. Other duties as assigned

Supervision Received:  Front Office Manager

Minimum Requirements:

A minimum of one year customer service experience is required. Prior resort/hotel reservations experience preferred.  High school diploma or equivalent education required.  Must possess intermediate computer skills with the ability to learn and master multiple software systems.  Ability to deal with internal & external guests while maintaining a high level of professionalism.  Requires excellent verbal and written communication skills and confident telephone skills and etiquette.  Must be a self-starter and able to work independently, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm.  Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest.  Ability to work effectively in a team environment and with different levels of management.  Flexibility with schedule, able to work weekends, nights, and holidays as needed.

Physical Requirements:

95% Sitting / 5% Standing

Computer screen reading 1-3 feet

Manual dexterity

Lifting & carrying up to 20 lbs.