Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!
At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:
Handle and detail guest reservations to ensure exceptional service.
- Detail all guest reservations, including rates, packaging, room assignments, share with reservations and special requests, obtaining all necessary information and accurately entering it into the PMS system
- Assist with VIP information and amenities
- Research and merge all previous stay information for guests
- Provide guests with the requested information concerning the facilities, locations, services and surrounding area
- Confirm reservations in SynXis and enter failed to integrate
- Research cancellations in both Navis and SynXis
- Assist Scottsdale reservations team with overflow calls
- Assist the group coordinator and accounting as needed, with rooming lists, pick up reports, suite blocks and reviewing accuracy in room assignments and billing
- Update resort promo chart and distribute to appropriate departments
- Assist Director of Guest Services with a variety of tasks not limited to brochure requests, gift card processing, and data entry
- Assist with leveling Owner Allocation
- Process deposits when needed
- Complete all daily checklists and reports
- Other duties as assigned