Revenue Management Analyst

This position is remote and we seeking a candidate that is based in either Phoenix/Scottsdale, AZ or Fort Lauderdale, FL.

Revenue Management Analyst 

Enchantment Group, a leader in luxury lifestyle resorts, is seeking an experienced, analytical Revenue Analyst with independent, multi-property resort experience. Engagement with sales, marketing, finance, central reservations, and hotel operations is required in this position as you support the execution of each resort’s strategy through tactical initiatives. This role serves as an expert in the company’s PMS (Visual One and WebRezPro), distribution systems (GDS, OTA, IDS) and revenue management system (Duetto). 

Tactical support to assigned resorts - Provide comprehensive distribution support by ensuring accurate loading of all retail, promotional, and negotiated rates utilizing Central Reservation System (CRS), Global Distribution Systems (GDS), Online Travel Agencies (OTA's) & Wholesalers, Integration between CRS and PMS & OTA Channels, Online / Mobile Booking Engine, and Synxis Voice Agent. Partner with OTA / Wholesale account managers to optimize distribution via these channels at the direction of regional or executive director of revenue management. Perform rate research and audits across distribution channels to ensure rate & content parity. Conduct quarterly content, rate, platform audits. Troubleshoot distribution issues. 

Maintain revenue department standards - Create and maintain department documentation such as standard operating procedures. Communicate offers and programs in support of operational departments. Ensure appropriate tariffs, market segments, and channels are recorded in each reservation. Provide training as needed to ensure accurate data is recorded. 

Support the revenue management department - Prepare critical reports and offer verbal and written executive level communication on hotel performance to key stakeholders. Ad hoc reporting and deep analysis of property performance. Review occupancy and reservations; identify any large pickups or booking irregularities. Adjust any rate and inventory controls that need to be modified and communicate to the strategy teams. Work with the strategy team to project future transient demand and analyze actual performance vs. potential to identify future revenue opportunities. Attend meetings/trainings and/or perform other duties as requested by management. 

Qualifications 

• Ability to work remotely. 
• Two years relevant distribution management/reservations experience. 
• Proficient in hospitality systems Synxis CRS and Duetto or IDeaS revenue management systems, and PMS systems (V1 and WebRezPro).
• Self-discipline with ability to prioritize and organize work assignments
• Excellent written and verbal English communication and presentation skills are required.
• Skilled in Microsoft office, especially using excel.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills