Job Description

Basic Function: Handle incoming and outgoing reservations calls in a call center environment and effectively sell the properties using specific selling techniques and standards to ensure maximum profitability

 Work Performed:

  1. Assist guests by selling future room reservations as well as make changes to existing reservations in a knowledgeable and timely manner
  2. Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue
  3. Answer all incoming calls and emails in a professional, friendly and efficient manner
  4. Provide guests with the requested information concerning the facilities, locations, services and surrounding area
  5. Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into the PMS system
  6. Assist the group coordinator as needed, assisting with rooming lists, pick up reports, suite blocks and reviewing accuracy in room assignments and billing
  7. Assist Corporate Senior Manager of Reservations Sales with a variety of tasks not limited to brochure requests, gift certificate processing, and data entry
  8. Complete all daily checklists and reports
  9. Must meet or exceed established booking conversion rates, average handling time guidelines and other performance metrics associated with this position
  10. Other duties as assigned

Supervision ReceivedCorporate Senior Manager of Reservations Sales


Minimum Requirements:

A minimum of one year customer service experience is required. Prior resort/hotel reservations experience preferred. High school diploma or equivalent education required. Must possess intermediate computer skills with the ability to learn and master multiple software systems. Prior experience with Microsoft Office, V1 or Navis systems preferred. Ability to deal with internal & external guests while maintaining a high level of professionalism. Requires excellent verbal and written communication skills and confident telephone skills and etiquette. Must be a self-starter and able to work independently, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. Ability to work effectively in a team environment and with different levels of management. Flexibility with schedule, able to work weekends, nights, and holidays as needed.

 Physical Requirements:

  • 95% Sitting/5% Standing
  • Good hearing
  • Computer screen reading 1-3 feet
  • Manual dexterity
  • Lifting & carrying up to 20 pounds



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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