Job Description

Are you passionate about travel and hospitality? Join our growing team of Reservation Sales Specialists at Enchantment Group!

This role begins at $15.00 per hour plus the potential to earn an additional monthly incentive. Top producing Specialists on average may receive up to $1,500 plus per month.

 Where We Are:

Reservations Sales Specialists are located in our Central Reservations Office in North Scottsdale. Our unique portfolio of resorts consists of:

 Enchantment Resort – Surrounded by towering red rock walls of Sedona, AZ

Mii amo Destination Spa - Voted #1 Destination Spa in the US

Tides Inn – Southern charm waterfront resort in Irvington, VA

The Cove, Eleuthera – Secluded resort on white sanded beaches of the Bahamas

 What You Will Be Doing:

  • Assist guests by selling future room reservations as well as make changes to existing reservations in a knowledgeable and timely manner
  • Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue
  • Answer all incoming calls and emails in a professional, friendly and efficient manner
  • Develop authentic connections with potential guests in a reservation sales environment
  • Provide guests with the requested information concerning the facilities, locations, services and surrounding area
  • Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into the PMS system
  • Must meet or exceed established booking conversion rates, average handling time guidelines and other performance metrics associated with this position

What We Are Looking For:

  • High school diploma or equivalent education required. 
  • Possess general computer literacy experience with knowledge of Microsoft Office and PMS applications.  
  • Ability to deal with internal & external guests while maintaining a high level of professionalism. 
  • Outstanding verbal and written communication skills, confident telephone skills, and etiquette. 
  • A self-starter and able to work independently, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. 
  • Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. 
  • Ability to work effectively in a team environment and with different levels of management. 
  • Flexibility with schedule, able to work weekends, nights, and holidays as needed.

Physical Requirements:

  • 95% Sitting/5% Standing (adjustable standing desk provided)
  • Good hearing
  • Computer screen reading 1-3 feet
  • Manual dexterity
  • Lifting & carrying up to 20 pounds

Supervision ReceivedCorporate Director of Reservations Sales

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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