Racket Sports Instructor - Tennis Instructor

Basic Function: 

The Tennis Instructor is responsible for delivering exceptional tennis instruction and guest experiences for resort guests of all ages and skill levels. This position provides private lessons, group clinics, junior instruction, social programming, and special events while promoting participation, generating revenue, and maintaining the highest standards of guest service. The Tennis Instructor serves as an ambassador for Enchantment Resort by creating memorable experiences through professional instruction, personalized service, and a passion for the game.

Work Performed:

Tennis Instruction & Programming (60%)

1. Provide private, semi-private, and group tennis instruction for adults and juniors of all skill levels.
2. Conduct instructional clinics, round robins, social events, and specialty programs.
3. Develop lesson plans tailored to individual guest goals and abilities.
4. Analyze player performance and provide technical, tactical, and strategic coaching.
5. Create a positive and engaging learning environment that encourages player development and enjoyment.
6. Assist with junior tennis programming, camps, and family-oriented recreational activities.
7. Promote tennis participation through guest interaction and personalized program recommendations.
8. Support special events, tournaments, exhibitions, and resort recreation programming
9. Stay current with teaching methos, industry trends, and professional certifications. 

Guest Service & Sales (25%)

1. Deliver Forbes-level guest service during all guest interactions.
2. Promote tennis lessons, clinics, retail merchandise, and recreation experiences to increase participation and revenue.
3. Assist guests with reservations, scheduling, and program information.
4. Maintain thorough knowledge of resort amenities, promotions, and seasonal programming.
5. Build positive relationships with guests and encourage repeat participation.
6. Respond to guest inquiries professionally and promptly in person, by phone, and through email.
7. Assist with court reservations and activity scheduling as needed.
    

Court Operations & Facility Maintenance (15%)

1. Maintain a professional, welcoming, and organized tennis environment.
2. Inspect courts daily and report maintenance concerns to department leadership.
3. Ensure tennis equipment is maintained, organized, and in proper working condition.
4. Assist with inventory management of tennis equipment, teaching aids, and retail merchandise.
5. Support court setup and breakdown for clinics, tournaments, special events, and group activities.
6. Maintain cleanliness and appearance standards throughout the tennis facility, pro shop, viewing areas, and surrounding guest spaces.
7. Follow all department safety procedures and risk management standards.

General Responsibilities

1. Arrive prior to scheduled lessons and programming to prepare courts, equipment, and instructional materials.
2. Maintain accurate lesson schedules, attendance records, and guest information.
3. Process guest lesson charges and complete required documentation as assigned.
4. Attend departmental meetings, safety training, and resort training programs.
5. Support holiday programming, seasonal events, and special recreation activities.
6. Maintain professional appearance standards and wear required uniform and nametag.
7. Perform additional duties and special projects as assigned.

Supervision Exercised: May provide leadership and guidance to Tennis Attendants, Recreation Attendants, seasonal staff, and junior instructors during programming and events. Assists with training and mentoring staff on service standards and court operations.

Supervision Received: Works under the general supervision of the Games Supervisor, Activities Manager, and Director of Adventure & Activities. Exercises independent judgment in lesson delivery and guest interactions while operating within established departmental procedures.

Minimum Qualifications

 Required

• High School Diploma or equivalent.
• Current PTR (Professional Tennis Registry) or USPTA (United States Professional Tennis Association) certification, or ability to obtain certification within an approved timeframe.
• Minimum two (2) years of tennis teaching experience.
• Strong playing ability and knowledge of modern teaching techniques.
• Excellent guest service, communication, and interpersonal skills.
• CPR, First Aid, and AED Certification, or ability to obtain upon hire.
• Ability to work flexible schedules including weekends, holidays, and peak resort periods.

 Preferred

• Experience teaching in a luxury resort, club, or hospitality environment.
• Experience with junior tennis development programs.
• Experience organizing tournaments, round robins, and special events.
• Certification in pickleball instruction.
• Knowledge of Forbes Travel Guide service standards.
   

Physical Requirements

• Ability to stand, walk, and remain active for extended periods.
• Ability to demonstrate tennis techniques repeatedly throughout the day.
• Ability to lift and carry equipment weighing up to 40 pounds.
• Ability to work outdoors in varying weather conditions, including heat and sun exposure.

Physical Requirements:

Ability to stand, walk, and remain active for extended periods.

Ability to demonstrate tennis techniques repeatedly throughout the day.

Ability to lift and carry equipment weighing up to 40 pounds.

Ability to work outdoors in varying weather conditions, including heat and sun exposure.