Racket Sports Instructor - Pickleball Instructor

Basic Function: The Pickleball Instructor is responsible for delivering exceptional pickleball instruction and guest experiences for resort guests of all ages and skill levels. This position provides private lessons, group clinics, beginner and advanced instruction, social programming, tournaments, and special events while promoting participation, generating revenue, and maintaining the highest standards of guest service. The Pickleball Instructor serves as a subject matter expert in pickleball rules, scoring, strategy, etiquette, and gameplay while creating memorable experiences through professional instruction and personalized service.

Work Performed:
 

Pickleball Instruction & Programming (65%)

1. Provide private, semi-private, and group pickleball instruction for adults, families, and juniors of all skill levels.
2. Teach and demonstrate proper pickleball fundamentals including serves, returns, volleys, dinks, drops, resets, lobs, overheads, positioning, and court movement.
3. Educate guests on official pickleball rules, scoring procedures, non-volley zone ("kitchen") regulations, fault definitions, court etiquette, and safe play practices.
4. Conduct beginner, intermediate, and advanced clinics designed to improve player skills, strategy, rules knowledge, and match play performance.
5. Evaluate player abilities and develop customized lesson plans to meet individual goals and learning styles.
6. Organize and facilitate social play sessions, round robins, mixers, tournaments, and special pickleball events.
7. Promote player development through positive coaching, encouragement, and constructive feedback.
8. Assist with junior pickleball instruction, youth recreation programming, and family activities as assigned.
9. Stay current with industry trends, instructional methods, equipment developments, and official pickleball rule changes.
10. Support resort recreation events and special programming that incorporate pickleball activities.

 Guest Service & Sales (20%)

1. Deliver Forbes-level guest service during all guest interactions.
2. Promote pickleball lessons, clinics, events, and related recreation experiences to increase participation and departmental revenue.
3. Assist guests with reservations, scheduling, court bookings, and activity recommendations.
4. Maintain comprehensive knowledge of resort activities, amenities, promotions, and special events.
5. Build strong guest relationships to encourage repeat participation and return visits.
6. Respond professionally to guest questions, requests, concerns, and scheduling inquiries.
7. Assist with retail sales and equipment recommendations when appropriate.

Court Operations & Facility Support (15%)

1. Maintain a professional, welcoming, organized, and safe pickleball environment.
2. Conduct daily inspections of pickleball courts, nets, paddles, balls, and associated equipment.
3. Report maintenance concerns and facility issues to department leadership.
4. Assist with court setup and breakdown for clinics, tournaments, and special events.
5. Support inventory management of paddles, balls, teaching aids, and recreation equipment.
6. Maintain cleanliness and appearance standards throughout pickleball facilities and surrounding guest areas.
7. Ensure all activities are conducted in accordance with department safety standards and risk management protocols.

General Responsibilities

1. Arrive prior to scheduled lessons and programming to prepare courts, equipment, and instructional materials.
2. Maintain accurate lesson schedules, attendance records, and guest information.
3. Process guest lesson charges and complete required documentation as assigned.
4. Attend departmental meetings, safety training, service training, and professional development opportunities.
5. Support holiday programming, seasonal events, and special recreation activities.
6. Maintain professional appearance standards and wear required uniform and nametag.
7. Serve as a positive ambassador for Enchantment Resort and the Activities Department.
8. Perform additional duties and special projects as assigned.

Supervision Exercised: May provide leadership and guidance to Recreation Attendants, seasonal staff, and activity assistants during assigned programs and events. Assists with training team members on pickleball operations, programming standards, and guest service expectations.

Supervision Received: Works under the general supervision of the Games Supervisor, Activities Manager, and Director of Adventure & Activities. Exercises independent judgment in lesson delivery, guest interactions, and program facilitation within established departmental guidelines.

Responsibility & Authority:

Minimum Requirements:

Required

• High School Diploma or equivalent.
• Minimum two (2) years of pickleball teaching, coaching, or competitive playing experience.
• Advanced knowledge of pickleball rules, scoring formats, court positioning, gameplay strategy, and player development techniques.
• Ability to teach players of varying ages, backgrounds, and skill levels.
• Strong communication, interpersonal, and guest service skills.
• CPR, First Aid, and AED Certification, or the ability to obtain certification upon hire.
• Ability to work flexible schedules including weekends, holidays, and peak resort periods.

Preferred

• Professional Pickleball Registry (PPR), IPTPA, PCI, or equivalent pickleball instructor certification.
• Experience teaching pickleball within a luxury resort, club, or hospitality environment.
• Tournament management and event coordination experience.
• Experience teaching junior pickleball and family recreation programming.
• Knowledge of Forbes Travel Guide service standards.

Physical Requirements:

Ability to stand, walk, and remain active for extended periods.

Ability to repeatedly demonstrate pickleball techniques and drills throughout the day.

Ability to lift and carry equipment weighing up to 40 pounds.

Ability to work outdoors in varying weather conditions, including extended periods of sun and heat exposure.

Ability to react quickly and move safely on court surfaces while teaching and supervising play.

Reports To: Games Supervisor

Indirect Reporting Relationship: Activities Manager/Director of Adventure 7 Activities

Supervises: Recreation Attendants, seasonal activity staff, and program assistants during assigned events and programs.