Job Description

Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Basic Function:  Supervises daily functions of Guest Services Operators

Work Performed:

  • Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
  • Ensure consistency with proper check-in and check-out procedures by GUEST SERVICES operators
  • Ensure proper communication with Housekeeping and other departments
  • Address all guest needs and requests; ensure GUEST SERVICES operators are following through
  • Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
  • Review daily emergency reports, log books, trace reports, etc.
  • Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
  • Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
  • Maintain updated group information on resumes and in group information folders
  • Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
  • Check timesheets daily and assist with payroll approval and documentation
  • Ensure proper documentation occurs for disciplinary counseling for GUEST SERVICES operators
  • Other duties as assigned

Provides professional, courteous, telephone, radio and Synergy service to both guests and team members.   

  1. Answers the telephone with appropriate greetings and transfers call to correct extension.
  2. Takes messages accurately and logs them in Visual One and/or Synergy
  3. Relay pertinent messages immediately to guests or staff. 
  4. Communicates with all departments via the telephone, email, radio and or Synergy
  5. Relays guest requests and problems to correct department and follows up.
  6. Runs daily reports for PBX
  7. Provide resolution to guest need, if possible 
  8. Completes guest request tickets in Synergy with follow-up to all departments.
  9. Logs all incoming packages/mail on the package/mail log and Visual1.
  10. Adheres to standards of property and standards of Forbes and Relais & Châteaux.
  11. Have full knowledge of property maps for Enchantment and Mii amo. 
  12. Other duties as assigned.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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