Job Description


Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function: Provide and facilitate excellent food and beverage service to our Guests in a welcoming, professional and expedient manner

Work Performed:

1. Collect and set up any necessary equipment to perform job including all side-work

2. Greet Guests as they arrive to the Pool deck and assist Guest in finding a vacant lounge chair and shade if requested

3. Assist server with orders and food delivery

4. Report any Guest dissatisfaction, mishandled order and opportunities to management in a timely manner

5. Recognize Guests by name and use name at 3 times within an interaction

6. Assist Juice Bar attendant when available

7. Keep Pool deck clean at all times following proper food safe standards

8. Read all memos

9. Maintain a positive and professional attitude towards Guests and co-workers

10. Operate POS in a proficient manner

11. Report to Restaurant Manager or Supervisor before ending work shift

12. Act as an ambassador of Enchantment and Mii amo by speaking positively of the property at all times

13. Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our Guest’s expectations

14. Have knowledge of Resort layout, amenities, hours of operations, special attractions and occasions

15. Work efficiently and as a team

16. Assist with training process for new staff and lead by example

17. Communicate any staff and restaurant needs to Café Manager and Supervisor

18. Advises Manager and Supervisor on any guest concerns, employee relations, operations, etc.

19. Other duties as assigned

Supervision Exercised: None

Supervision Received: Cafe Manager, Café Supervisor

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive and have a professional attitude towards Guests, co-worker and management. Must be able to work in a variety of weather conditions. Must maintain current food handler’s certification and attend TiPS training. Prior serving experience desired. English skills necessary to communicate with guests. Computer skills helpful.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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