Managing Director

The Managing Director of the Tides Inn is a pivotal leadership role within Tanzerra Resorts. 

Position Summary:

The Managing Director holds ultimate responsibility for the day-to-day operations of the Tides Inn Resort, focusing on overall revenue growth, profit maximization, and creating a high-performing environment that cares about both the staff and the business. In addition, the Managing Director oversees sales and marketing, revenue management, programming, and plays an integral role in development projects, including renovations and new construction. As a passionate leader, the Managing Director will drive operational excellence, serve as an ambassador for the resort in the local community, and maintain direct communication with ownership. The ideal candidate will possess an entrepreneurial mindset, combining strategic vision with hands-on leadership to foster a collaborative, engaging, and style-conscious atmosphere that fully integrates with the community and team members.

Essential Functions

• Lead with emotional and intellectual maturity, embodying a personal philosophy of balanced work habits, consultative supervision, and ethical business practices.
• Ensure the resort’s organizational structure aligns with business strategies and can achieve the physical and fiscal plans of the resort.
• Oversee and lead sales and marketing efforts, ensuring strategies are in place to drive occupancy, revenue, and brand visibility.
• Direct revenue management initiatives to optimize pricing and inventory, maximizing revenue and profitability.
• Spearhead resort programming, curating signature experiences that reflect the resort’s unique location and appeal to discerning guests.
• Represent the needs of the operation in development projects, including renovations, and new projects, to ensure alignment with the resort’s vision and standards.
• Responsible for the overall operating performance, guest satisfaction, and financial results, with a strong focus on revenue growth and profit optimization.
• Build and maintain strong relationships with the board of directors, ownership, and consultants, ensuring transparent communication on performance and strategic direction.
• Prepare and present financial reports, ensuring clarity and precision in all financial planning, forecasting, and analysis.
• Organize and present data analysis, draw objective conclusions, and make recommendations to improve financial and operational performance.
• Collaborate with various home office departments, including sales, marketing, revenue management, human resources, reservation sales, and accounting, to ensure cohesive execution of business strategies.
• Maintain financial models for evaluating real estate acquisitions, joint ventures, and project finance activities, as well as assist in financial project management, including budgeting and tracking systems.
• Interact with the local community as an ambassador for the resort, enhancing the resort’s profile and fostering goodwill.

Competencies & Requirements

• Strong leadership skills with a hands-on approach, balancing strategic oversight with involvement in daily operations.
• Passionate and personable, embodying the soul of an innkeeper, with a genuine care for the staff, guests, and the business.
• Entrepreneurial mindset with a focus on innovation and creative problem-solving to drive revenue and enhance guest experience.
• Broad knowledge of hotel development, real estate finance, and accounting, with the ability to apply this expertise to maximize financial outcomes.
• Ability to build and maintain successful relationships across all areas of the organization, as well as with ownership and external stakeholders.
• Demonstrates strong business acumen, excellent analytical and presentation skills, and a critical eye for detail.
• Proven ability to influence others, build consensus, and make complex decisions when necessary.
• Experience managing both luxury resorts (25-100 keys) and larger hotels (150-300 keys).
• Previous experience working with private ownership is preferred.

Required Education and Experience 

• College or University degree in business administration, hospitality management, or a related field.
• Minimum of 5 years of progressive experience in general hotel management, with significant focus on luxury market operations.
• Additional graduate-level education, particularly in hotel fiscal management or business, is preferred.
• Previous food and beverage (F&B) experience is highly desired.
• Strong interpersonal skills, with the ability to effectively manage and relate to a diverse workforce.
• Deep understanding of the resort's marketplace, with a commitment to staying current on industry trends, competitive analysis, and market shifts.