Job Description


Job Title: Lead Therapist Date: June 2020

Supervision Received: Spa & Wellbeing Manager Department: Spa

Supervision Exercised: Spa Coordinator, Spa Therapists

The Lead Spa Therapist supports the Spa therapists and Spa Coordinator with training and supervision of the Spa protocols and standards.

Responsibilities and Duties

• Performs treatments as dictated by business

• Performs required opening and closing tasks for rooms

• Performs inventory of professional products

• Compiles professional product orders and submits to Spa Manager

• Maintains dispensary clean, neat and portion controlled

• Responsible for maintaining schedule

• Creates and implements new treatments

• Knowledge and understanding of all products, benefits, and use

• Meet or exceed retail sales goals

• Ability to describe all services offered to cross promote to all guests

• Always maintains the highest possible standard of guest care

• Trains or arranges for training for all therapists on policies, procedures, treatments, and products

• Understands the mission statement and core values of the business

• High level of self-motivation and guest service skill with the ability to effectively communicate with guests, staff, and leadership.

• Understands and actively assists in the enhancement of the mission statement and guiding principles

• Educates, develops, and understand the importance of all policies and procedures

• Consistently strives to improve spa/wellness operations, seeks change for positive outcomes

• Accepts responsibility for own actions, and encourages others to do so

• 5-10% of work hours as Lead Therapist to ensure duties outside of the treatment room are performed

• 50-95% of work hours per week to perform treatments - dependent on bookings

• During scheduled training, events, or special meetings, this may vary requiring Lead Therapist to spend more time outside of the treatment room.

• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Minimum Requirements:

A licensed massage therapist or esthetician in the State of Virginia with a minimum of three years’ experience in a day/resort spa environment. Working knowledge of Microsoft Word, Excel, and scheduling software.

Physical Requirements:

• Ability to lift/push at least 30 pounds which may include towel bins, towels bags and spa equipment.

• Ability to handle accidents and life-saving procedures calmly and carefully.

• Ability to stand for up to 5 hours

• Ability to reach consistently out in front of your body as well as overhead

• Maintain updated CPR and AED certification, ability to coordinate multiple tasks and projects in a fast-paced sales and service environment.

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