Guest Services Telephone Operator

Basic Function:  Provides professional, courteous telephone and radio service to both guests and employees.   

Work Performed:

1.     Answers the telephone with appropriate greetings and transfers call to correct extension.

2.     Takes messages accurately and logs them in Visual One.

3.     Relay pertinent messages immediately to guests or staff. 

4.     Communicates with all departments via the telephone, email and/or radio.

5.     Relays guest requests and problems to correct department and follows up.

6.     Runs daily reports for PBX and other departments.

7.     Records arrivals as noted by the Front Gate.

8.     Notifies front desk of guest arrivals. 

9.     Completes guest request log with follow-up to all departments.

10.  Logs all incoming packages on the package log.

11.  Prepares key packets for 2^nd shift.

12.  Adheres to standards of property and standards of leading, triple A and Mobil.

13.  Other duties as assigned.