Guest Services Supervisor
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!
At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day:
Basic Function: Supervises daily functions of Guest Services agents
- Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
- Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
- Ensure proper communication with Housekeeping and other departments
- Address all guest needs and requests; ensure Guest Service Agents are following through
- Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
- Review daily emergency reports, log books, trace reports, etc.
- Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
- Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
- Maintain updated group information on resumes and in group information folders
- Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
- Check timesheets daily and assist with payroll approval and documentation
- Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
- Other duties as assigned