Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Provides vision, guidance, and strategy…the hands on inspirational champion of our Forbes Guest Services program, iCare culture and Enchantment mission statement.  Oversees all of the Guest Services departments including, Front Desk, PBX, Bell Staff, Group Rooms Coordinator and Concierge departments. Ensure that the guest and team member experience matches our positioning as the premier luxury destination in the American Southwest.  Maintain financial responsibility over all Guest Services departments.

Work Performed:

  1. Oversee and have a working knowledge of all Front Office operating systems. 
  2. Ability to provide hands on/engaging leadership within all departments on daily basis to ensure Forbes standards are being practiced and delivered in every interaction.      
  3. Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy.
  4. Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral. 
  5. Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary.
  6. Interviews and hires new staff as necessary for the departments.
  7. Conducts performance reviews as necessary for the departments.
  8. Schedule employees based on occupancy forecast and levels to ensure adequate coverage.
  9. Ensure that department profitability objectives are met.
  10. Monitors payroll and labor costs.
  11. Creates department budgets annual and effectively controls expenses. 
  12. Responsible for the economical purchase and control of all equipment in the departments.
  13. Interacts with VIP’s, Homeowners, and Group Coordinators as necessary.
  14. Inspect VIP rooms as necessary prior to arrival to ensure high standards. 
  15. Know all safety and emergency procedures for guests and employees and how to act upon them. 
  16. Develop and implement service standards to ensure a consistent guest experience at a high quality level.
  17. Effectively implement training for all staff and train in all areas as necessary.
  18. Maintain outside business contacts within the hotel/resort industry.
  19. Responsible for the implementation and effectiveness of all cash handling within all reporting departments. 
  20. Other duties as assigned. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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