Job Description

Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Responsible for supervising and directing service staff in facilitation of service to the guest in an exemplary, expedient and professional manner; exceeding their expectations and anticipating their needs.   Work as an extension of management to develop and motivate the banquet service staff to higher standards of service, teamwork and efficiency  

Work Performed:

  1. Check schedule to ensure adequate staffing levels to maintain established service standards for all events
  2. Read and thoroughly understand all aspects of function B.E.O.’s, including contact name, location, starting time and menu
  3. Review specific needs and requirements of room sets, buffet layouts, table linen, decor, etc. with Banquet Manager or Director or Manager of Catering and Conference Services to ensure fulfillment of guest needs and expectations
  4. Organize work and oversee and assist with set-up, service and breakdown of all functions
  5. Ensure that function is fully set 30 minutes prior to indicated starting time
  6. Maintain and facilitate open lines of communication between staff and other captains, banquet chef and management
  7. Submit requisitions for specific equipment required for particular functions
  8. Interact with meeting planner and guests to ensure service and quality satisfaction and adjust accordingly
  9. Maintain lines of communication with the kitchen regarding timing, customer counts and any food changes or last minute requests
  10. Check with Banquet Chef regarding food prep and special instructions
  11. Meet with Banquet Manager for function briefing
  12. Assemble staff and review BEO details prior to event 
  13. Organize work and assign duties to bartenders, servers and house person
  14. Ensure that all sets needed for upcoming functions are set on time.
  15. Prepare and present all banquet invoices for signature and post all invoices
  16. Ensure that all banquet rooms/areas are clean, locked and secure at end of shift
  17. Attend pre-con meetings in absence of Banquet Manager 
  18. Ensure safety in service and function areas
  19. Act as an ambassador of Enchantment by speaking positively of the Resort at all times
  20. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
  21. Other duties as assigned

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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