Job Description

Job Details
Management
Enchantment Resort - Sedona - Sedona, AZ
Full Time
4 Year Degree
Varies
Restaurant - Food Service
Description

Supervise and administer Front of House operations for the Food and Beverage outlets, assist in the coordination of new ideas in guest service, service training, and product enhancement. Supervise employees and administer in accordance with department and resort policies.

Work Performed:

  1. Supervise all restaurants to ensure compliance with resort management objectives and the health and safety of all employees and guests
  2. Control inventory and order all necessary liquor, beer and wine for restaurant operations
  3. Perform and supervise all monthly and /or quarterly inventories, including wine, liquor, china, glassware and silverware
  4. Maintain and ensure neat and clean wine storage in both Restaurant and Warehouse
  5. Support Mii amo Café with beverage items as needed
  6. Support Banquets with beverage items as needed
  7. Assist in management of inventory and assist in ordering all necessary administrative and grocery items for all restaurant operations
  8. Assist in management of inventory and maintain adequate supplies of all small wares, utensils and equipment for proper operation in all restaurants
  9. Maintain established service levels to ensure a consistent guest experience at a high quality level
  10. Act as an ambassador of Enchantment by speaking positively of the Resort at all times
  11. Foster a work environment of teamwork and mutual service by assisting team members and other departments as necessary to ensure guest satisfaction
  12. Maximize profitability by constantly monitor labor costs, food costs and beverage costs as well as departmental expenses
  13. Train and supervise staff
  14. Schedule staff for the restaurants in accordance with business needs and management objectives
  15. Conduct performance reviews as necessary for the department
  16. Assist in developing incentive programs to enhance profitability within the department
  17. Manage staffing levels, scheduling, evaluating and disciplining departmental team members as required
  18. Manage employee payroll processes
  19. Hold monthly department meetings to review resort events, departmental policies and procedures and maintain high level of moral
  20. Train all service staff in established beverage service standards and resort policies
  21. Support wine maker dinners and promote other activities related to wine knowledge and service
  22. Know all liquor laws and assist in educating staff as necessary
  23. Assist in budgeting process for beverage department with Director of Restaurants
  24. Control expenses related to department
  25. Maintain a high level of guest service at all times in all guest services areas
  26. Uphold the resort commitment to hospitality
  27. Work closely with all departments to ensure guest service levels are being met
  28. Deal effectively with all departments with regular communication
  29. Supervise and manage Food & Beverage staff
  30. Other duties as assigned

Supervision Exercised: Bartenders, Servers, Server Assistants, In Room Dining Staff, Host/esses, Expeditors, and Pool Bar Staff

Supervision Received: Director of Food & Beverage

Qualifications

Minimum Requirements:

Bachelor’s degree from four-year College or university; or equivalent related work related experience and/or training. 3+ years’ prior supervisory skills and hotel/resort food and beverage operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills. Must maintain current food handler’s certification

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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